High-quality products tailored for wholesalers and distributors worldwide.
Tianz Healthcare Supplement Co., Ltd. supplies nutritional and healthcare supplement products for international B2B customers, including vitamins and minerals, collagen, protein and amino acid products, herbal and plant-based supplements, fish oil, Coenzyme Q10, probiotics and gut health products, sports nutrition, beauty supplements, and other customized formulations. The following ordering process applies to standard products and OEM/ODM projects. Specific commercial terms are confirmed according to the product, quantity, packaging, destination, and customization requirements of each order.
To receive an accurate product recommendation or quotation, please provide as much information as possible about your purchasing requirements. Customers may select an existing product or request a customized supplement for their brand and target market.
If the complete specification is not yet available, our team can discuss suitable product and packaging options based on the intended market, positioning, target quantity, and budget.
For OEM and ODM orders, customization may include the formula, ingredient profile, flavor, dosage form, unit weight, serving size, package format, label, and outer carton. The feasibility of each request is reviewed according to ingredient availability, formulation requirements, packaging compatibility, and applicable production conditions.
A quotation is prepared after the main order details have been clarified. Pricing may vary according to the formula, raw materials, quantity, dosage form, packaging components, printing requirements, testing needs, and delivery terms. Any tooling, sampling, design, or special processing costs will be identified in the quotation when applicable. Quotation validity and currency will be stated in the relevant commercial document.
Minimum order requirements depend on the product and packaging configuration. Different minimum quantities may apply to standard products, custom formulas, printed packaging, and individually developed components. These details are subject to confirmation for each inquiry.
Samples may be arranged when appropriate to the project. Sample availability, cost, preparation time, and shipping charges depend on whether the customer requests an existing product, a packaging sample, or a newly developed formula. A sample is intended to confirm key characteristics and may not always use the final mass-production packaging.
For customized orders, customers should review and approve the relevant product specification, flavor or appearance where applicable, label content, artwork, package dimensions, and printing details before production. Approval may be documented by email, signed specification, artwork confirmation, order document, or another mutually accepted method.
An order is considered ready for processing after both parties have confirmed the commercial and technical details. The confirmation documents may include a quotation, proforma invoice, purchase order, product specification, packaging specification, and approved artwork.
Before confirming the order, customers should carefully check the following information:
Requested changes after approval may affect cost, material usage, packaging availability, and production timing. Tianz Healthcare Supplement Co., Ltd. will review change requests and provide updated terms for confirmation before proceeding.
Payment arrangements are confirmed according to the order value, product type, customization level, production requirements, and cooperation history. The applicable payment method, payment schedule, currency, and bank information will be shown on the proforma invoice or other confirmed order document.
Production scheduling and material procurement may begin after the agreed payment and required approvals have been received. Customers should use only the bank details stated in an authorized commercial document. If any request is received to change payment information, customers should verify it directly with our team through a previously established contact method before making payment.
Bank charges, currency conversion costs, taxes, customs duties, and other destination-related fees are handled according to the agreed trade terms and order documents.
After order confirmation, production is arranged according to the approved product and packaging specifications. Timing depends on the formula, raw material availability, packaging preparation, printing requirements, order quantity, and production schedule. The estimated timeline will be communicated for each order and may be updated if approved details change or circumstances outside normal production control arise.
During the order process, our team may communicate with the customer regarding material status, artwork adjustments, packaging details, or other items requiring confirmation. Product or packaging photographs may be provided when appropriate, but any specific inspection or documentation request should be agreed before the order is finalized.
Quality checks are carried out according to the confirmed product specifications and relevant order requirements. Customers must inform us in advance if they require specific testing parameters, third-party inspection, retained samples, or additional documents, as these requests may affect cost and timing.
Supplement ingredients, permitted claims, labeling rules, and import requirements differ by country and region. Customers are responsible for confirming that the selected formula, label content, product claims, packaging statements, and sales materials are suitable for their target market. Tianz Healthcare Supplement Co., Ltd. can review manufacturing-related information and provide available product details, but final regulatory acceptance remains subject to the requirements of the destination market and the relevant authorities.
Customers should provide final artwork in the requested file format and verify all text, translations, trademarks, barcodes, nutrition information, warnings, and contact details before approval. Production based on customer-approved artwork will follow the confirmed version. Any required correction after printing or production may result in additional cost and schedule changes.
Products are packed according to the approved packaging specification. Standard export cartons or other agreed packing methods may be used depending on the product format, order quantity, transportation method, and destination requirements. Special carton marks, palletizing, protective packing, or other handling instructions should be provided before order confirmation.
Shipping may be arranged by courier, air freight, sea freight, rail, or another suitable method, depending on shipment size, destination, urgency, product characteristics, and customer preference. Freight cost, insurance, customs clearance responsibilities, and delivery terms are confirmed separately for each order.
Estimated dispatch and transit times are provided for reference and are subject to production completion, carrier schedules, customs procedures, weather, destination controls, and other logistical conditions. Customers should verify the consignee name, address, telephone number, tax information, and import qualifications before shipment.
Any request to change or cancel an order must be submitted in writing as early as possible. If raw materials, packaging, printing, sampling, or production have already been arranged, the customer may be responsible for costs already incurred. The handling method will depend on the stage of the order and the nature of the requested change.
Customers should inspect the shipment promptly after receipt. If there is a concern regarding quantity, packaging condition, or product conformity, please contact us within the period stated in the order documents and provide the order number, product name, batch information, photographs, videos, and a clear description of the issue. Shipping damage should also be recorded on the carrier’s delivery document when possible.
Tianz Healthcare Supplement Co., Ltd. maintains communication after delivery to assist with order records, product information, packaging questions, repeat orders, and feedback. Reported issues will be reviewed using the available production, inspection, packing, and shipping information. An appropriate response will be discussed based on the verified circumstances and the confirmed order terms.
For repeat purchases, customers are encouraged to provide sales forecasts and packaging requirements in advance. This helps our team review material availability, update quotations where necessary, and coordinate future production according to the customer’s purchasing plan.
These Order Terms provide a general guide for B2B purchasing and do not replace the specific documents agreed for an individual transaction. If a quotation, proforma invoice, purchase agreement, product specification, or other signed document contains different terms, the confirmed transaction documents will apply to that order.
Tianz Healthcare Supplement Co., Ltd. is a manufacturer and supplier of vitamins, minerals, herbal supplements, sports nutrition, beauty supplements, and other healthcare products, offering flexible OEM, ODM, and customization services for global business partners.